Anywhere, Anytime Access to CivicAI Support Inbox

Instant Live Support from Your Phone with the CivicAI Mobile App

You’ve deployed an AI agent to automate customer queries on your website, WhatsApp, and other channels. But sometimes:

• Customers ask for a human

• The bot can't resolve an issue

• You want visibility into how support is performing

• You’re away from your desk

The CivicAI Mobile App keeps you informed and in control of support from anywhere—ensuring you never miss an important customer interaction.

The CivicAI Mobile App keeps you instantly connected to customers when AI support needs a human touch. When a user asks for a real person, you get notified immediately—and can respond directly from your phone.

1. Install the App and Sign In

Download the CivicAI app on your phone:

Once installed:

• Open the app

• Sign in using your CivicAI workspace credentials

✅ That’s it—no setup needed. Escalation alerts will come automatically when a customer requests a human.

2. Enable Mobile Notifications for Escalations

To make sure you receive push notifications for escalated conversations:

1. Go to your CivicAI Web Dashboard

2. Navigate to: Settings → Notifications

3. Under Mobile App, enable your preferred options.

4. You can also choose "Always notify me” to get notifications every time.

🔔 This ensures you get notified whenever a customer reply comes through, especially when human support is needed.

3. Receive Instant Alerts on Mobile

When AI Escalates or Requests Human, CivicAI automatically detects the need for escalation and sends a real-time notification to your mobile app.

No manual setup or routing is required.

4. Respond to Customers in Real Time

Inside the app, you’ll see the escalated conversation thread with full context. You can:

• Draft a response using AI co-pilot

• Create a note for the team

• Use Canned Reply

• Reassign the conversation to another teammate

• Mark the chat as resolved once handled

• Chat Reminders (Coming soon)

You can fully manage customer interactions, just like on the web dashboard. This allows you to deliver a seamless transition from AI to human—right from your phone.

5. Track and Manage Conversations on the Go

The app also gives you visibility into overall support activity:

• Browse current AI and Your Team-handled sessions

• Filter open vs. resolved conversations

• View recent escalation patterns

• Stay on top of high-priority customers and messages

Best Practices for Mobile Support

• Respond quickly to escalations to maintain customer trust

• Use consistent messaging with saved replies or flow-based suggestions

• Review escalation frequency regularly to improve AI flows

• Enable biometric login for secure, fast access on mobile

• Coordinate with teammates using built-in reassignment tools

The CivicAI Mobile App ensures that human support is always available when automation hits its limit. Whether you’re a founder, solo operator, or team manager, the app gives you the power to:

• Stay responsive to customers

• Keep Human-In-the Loop with AI answering first

• Deliver consistent, high-quality help

• Manage everything—even while you're away from your desk

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